Refund policy

Returns and Refund Policy

Returns:

I totally get how hard shopping online can be; If the items don't fit or you don't like the style you are welcome to return them at your cost within 7 days of receiving them.

To be eligible for a return, your item must be in the same condition that you received it in. 

To start a return, you can contact us at admin@prelovedbymama.co.nz. Please include your order number and reason for return.

Please note: Sale items are final and not eligible for return. 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, not as described or if you receive the wrong item, so that we can evaluate the issue and make it right. If you believe your item condition is not as described, we will cover the cost of return postage.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items (unless faulty) or gift cards.

Exchanges:

We can offer exchanges for other available item/s of the same value.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at admin@prelovedbymama.co.nz.